Customer Success Specialist Italy

Summary

We’re looking for a talented Customer Success Specialist to join our growing team.

APLANET is an award-winning tech startup on a mission to help organizations manage and improve their sustainability performance, be in control of their data and processes and supported by technology, and put Sustainability and ESG (Environmental, Social and Governance) criteria at the center of all their strategic decisions. This way organizations are able to multiply their environmental and social impact, building a better world together. Working at APLANET, we feel that what we do every day has a purpose and adds positive value.

We empower professionals and teams with our powerful SaaS platform and our revolutionary technology to streamline processes and ESG data management, unleashing the full potential of sustainability data insights and information analytics.

APLANET is a growing startup with a solid base of clients in Europe, US and Latin America, and a multinational and diverse team of more than 60 APLANETeers. The growth we expect to see this year and beyond is even greater. You will have a unique opportunity to work with the best professionals in an emerging sector that is here to stay.

We are looking for a Customer Success Specialist to join our CS team, and help us continue to deliver value to our customers and help them achieve their impact objectives with APLANET.

What we look for:

  • Experience in Customer Success or Customer Support teams, having had direct contact with customers.
  • Excellent communication skills, both with customers and with internal teams.
  • Attention to detail, ownership.
  • Obsession for metrics and customer satisfaction.
  • High knowledge of Spanish is required, both spoken and written. Candidates with a high level of Italian, both spoken and written, will be prioritized. English will be a plus.
  • Experience in ESG/Sustainability companies or projects is an asset, although not a prerequisite.

Main tasks:

  • Manage a set of APLANET customer accounts.
  • Conduct meetings with those customers, as part of their onboarding, to capture their needs for configuration of their accounts for a better experience with APLANET.
  • Perform these configuration tasks on the accounts.
  • Establishing, measuring, tracking and reporting KPIs for success in the onboarding and activation of customers’ accounts.
  • Actively track accounts once onboarding is completed and customers become active in using the APLANET platform.
  • This is a role with ample growth possibilities, as Customers Success is a department in continuous evolution and growth in APLANET.

What we offer:

  • A flexible work schedule. Work and personal life balance.
  • Work from home, or in our offices located in the center of Madrid – close to Atocha. Up to you!
  • Career plan and professional growth.
  • Join a growing team, in a growing product and technology-centric company, in one of the coolest sectors right now.
  • We are purpose driven, we work with a mission: to contribute with technology to a better and sustainable planet. Your work has a positive impact on our planet and in the lives of others.
  • We are always open to listen to your needs and see how we can meet them.

Why APlanet 

At APlanet we have a mission: supported by technology, we want all organisations (companies, institutions, groups) across the globe to put sustainability and ESG criteria at the center of all their strategic decisions. In this way we will be able to multiply their positive environmental and social impact and build a better world. Working at APlanet, we feel that what we do every day has a purpose and adds value. 

APlanet is a growing startup. Today we already have a large customer base, are active in 6 countries, and are a multinational and diverse team. But the growth we expect to see this year and beyond is even greater. You will have a unique opportunity to work with the best professionals in an emerging sector that is here to stay. 

Hiring process:

If you are interested, please send your CV to: [email protected]

We try our best to respond to each candidate, however, depending on the volume of applications, it may not always be possible.

Privacy

The personal data you provide in this offer will be processed by APLANET to manage your application. You may exercise your rights of access, rectification, deletion, opposition, limitation, portability or revoke your consent by mail to Calle Buenos Aires 12, 48001 Bilbao. proving your identity and identifying yourself as a candidate in this offer and specifying your request. For more information on the processing of your data, please refer to the privacy clause.

By sending us your application, you consent to the processing of your personal data